Methodical Coffee Auto-Resolves 25% of Form Submissions with Supermoon AI

Methodical Coffee is a specialty coffee company with a deep commitment to quality and customer experience. With four brick-and-mortar locations across the Carolinas, as well as a thriving wholesale and eCommerce business, they serve coffee lovers both in person and online. Inevitably, as their business grew, so did the need for a more efficient way to manage customer inquiries—without sacrificing the personal touch they are known for.

Challenge: Scaling Customer Support While Staying Personal

As Methodical Coffee grew, so did the volume and complexity of customer support inquiries. Their team used Gmail to communicate with customers manually, and found themselves copying and pasting answers directly from their FAQ page or templates doc. Occasionally they would also receive customer inquiries through Facebook and Instagram, which added to the complexity of their support operations.

The challenge was clear: Methodical Coffee needed a way to provide fast, accurate support across all channels without compromising the personalized service their customers expect.

Solution: AI-Powered Smart Contact Form by Supermoon

To meet this need, Methodical Coffee first adopted Supermoon’s Smart Contact Form, an AI-powered solution designed to handle customer inquiries before they hit the inbox. With a quick setup and light training, the AI began referencing Methodical Coffee’s Shopify inventory, website content, and FAQ to auto-resolve incoming questions in real time.

Key benefits of the Smart Contact Form included instant answers to common FAQs, personalized product recommendations, and automated explanations of shipping, returns, and café policies. Customers received the information they needed faster—while still being able to easily reach a human when necessary.

Impact: 25% of Inquiries Auto-Resolved, Improved Support Experience

The impact was immediate: 25% of form submissions were auto-resolved, significantly reducing the volume of manual responses required from their team. Customers experienced a faster, smoother support experience, leading to improved satisfaction. The contact form remained easy to use, ensuring that customers could still reach out whenever necessary.

Additionally, Methodical Coffee expanded their use of Supermoon to manage Facebook and Instagram messages and emails, further streamlining their customer support across multiple channels.

Conclusion

By integrating Supermoon, Methodical Coffee has successfully streamlined customer inquiries, improved response times, and enhanced the customer experience—all while reducing the burden on their support team.

For e-commerce businesses searching for a no-nonsense, AI-powered help desk, Supermoon is the solution they’ve been waiting for. With a simple setup, intuitive interface, and a dedicated support team, it’s a perfect fit for Shopify merchants who want to provide top-tier customer service while saving valuable time.

Ready to streamline your customer support and save hours each month?

Try Supermoon today