Looking for a lighter, AI-native alternative to Kustomer?
Kustomer is powerful but lacks speed and simplicity. Supermoon is designed for lean Shopify teams wanting AI to automate support rather than just summarize it. Choose Supermoon to reduce support volume, automate over 50% of queries, and maintain predictable costs.
Supermoon vs Kustomer: An Objective Feature-by-feature Comparison
Shopify
Shopify Integration
Order Edits & Cancellations
Discount Codes
AI
AI Feature Availability
Built-in
Add-on
Conversational AI Chatbot
Real-time Sentiment Analysis
AI Contact Form
AI Macros
AI Categorization of Tickets
AI Translations
AI Generated Insights
CSAT Score Generation
AI-based
Survey-based
Integrations
Email Support
Facebook / Instagram / WhatsApp
SMS
Klaviyo Integration
Live Chat
AI Chat
Phone Support
Beta
Other
Mobile App
Multilingual Support
Public Help Center
Start New Email Thread
Pricing
Pricing Structure
Per AI Credit
Agent or conversation-based
Starting Plan
$19/mo (team-wide)
$89/mo per agent
Tickets Per Plan
Unlimited
Limited (on convo-based plan)
Agents Per Plan
Unlimited
Limited (on agent-based plan)
Why fast-moving Shopify brands choose Supermoon
AI-first from day one
Unlike tools that layer AI on top of old workflows, Supermoon is built entirely around AI automation. That means faster setup, less manual tagging, and more queries resolved instantly.Built for lean teams
You don’t need a 10-person support team. Supermoon helps you scale without headcount—automating replies, segmenting issues, and surfacing insights that matter.Simple pricing that scales with you
No seat licenses. No ticket limits. You pay for AI usage, and that’s it. Unlimited users, unlimited tickets, unlimited potential.What Supermoon customers say
We get fewer tickets and fewer follow-ups
"Supermoon’s Smart Contact Form cut down our email volume by over 70%. Customers find answers before they even submit a request."
Marco, Founder
70% average issues submitted
Tamed our Monday chaos
"We used to spend half a day sorting through tickets. Now with Supermoon’s automation, most of it’s handled before we even log in."
Molly, CX Lead
50% in manual support load
Feels like we hired another team member
"The AI macros and real-time Shopify data are magic. We resolve issues 3–5x faster."
Daniel, Ops Manager
3–5 hours saved weekly
Ready to deploy the best AI-native Kustomer alternative?
If you want an all-in-one CRM, Kustomer’s great. If you want speed, automation, and results, Supermoon’s better.